![]() ![]() If it only give you encrypted music, then theoretically the iPod knows the authorization keys, meaning you've a slim chance someone discovered a trick for using the iPod's authorization to decrypt your music. Try any that look promising.ĭo you have an iPod? If so, try Graeme Hutchison suggestion. A priori, I'd imagine most/all require authorization since that's the easiest way, but perhaps some clever one does not. You say you still have the files themselves, yes? There are a variety of tools for removing iTunes DRM. But maybe you could get your account back by contacting Apple's legal department in writing. Imho, this sounds like way way too much hassle for a few hundred bucks. You could theoretically sue Apple in small claims court. Do not lie to your credit card company, simply push the dispute process as far as possible, the further it goes the more money they charge Apple. I doubt you'll get your money back, but you have a legitimate dispute with Apple, so stick them the dispute resolution merchant fees, which might cost as much as $30 per song. You're beyond the 60 day period, but maybe not the 1 year "claims and defenses" period. If Apple won't help, then collect your old credit card bills with iTunes charges, and speak with your credit card company about contesting those charges. You could warn them that you plan on contesting credit card charges if they cannot restore the account. Your iTunes account was presumably associated with your credit card, yes? You could attempt to prove you identity to Apple via that credit card connection. Is there a work around to this problem? The songs are stored on my computer – I just can’t play them. So, I have purchased hundreds of songs that I cannot play now. After going up three levels of Apple customer service, I was told that there was absolutely nothing they could do for me. When I called Apple to see if we could do something to unlock the account and tie it to my new account (which would have the same name, address, and other personal information), I was informed that Apple cannot unlock the account and that I had to have access to the old email account to access the account and authorize this new computer to play the music. Apple then locked my account for incorrectly answering the questions. I soon figured out that none of the questions matched my personal information so I am wondering if these questions were ever associated with my original iTunes account. I next tried the street I grew up on and that did not work either. I did so and Apple said that my answer was incorrect. ![]() The first one that came up was to enter my birthdate. Recognizing that I could not access the dead email account, I asked to answer the security questions. I clicked on the “forgot my password” link and Apple gave me the option of answering a few security questions or having my password sent to my email address. I tried several of my “usual” passwords, but none of them worked. When I clicked through the authorization screen, my original email address came up and asked for my password. I recently tried to play an Album and an error message came up that said that this computer was not authorized to play the songs and that I would need to access my account to authorize the new computer. Fortunately, I had my iTunes music backed up and when I purchased a new computer, I uploaded my songs. In the meantime, my computer on which my original iTunes account died. The original email address associated with my Apple account is no longer valid. I later moved my account to a personal rather than corporate email address and I have since changed jobs. When I originally set up my iTunes account, I used an email address from my prior employer. ![]()
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