![]() ![]() Our transportation arrived 5 minutes early, and the driver, Renee (aka 'T'), was very courteous, friendly and caring in nature. ![]() While no refund was due (due to the last minute cancellation), Groome did offer a 1-year travel credit which was accommodated in January 2022 when we were able to rebook our travel. Our initial booking had to be cancelled due to unexpected airline cancellations in December 2022. But one can't disregard Groome Transportation as A-1 in customer service. Why the bad or so, so reviews of below, I'm not sure, other than they may have already been experiencing the typical travel woes that have become the new norm. However, for whatever reason, I didn't check the reviews before my husband booked the flight and shuttle when visiting a friend in Warner Robbins.and thankfully so, otherwise, I wouldn't be giving this 5-star review that is well deserved. Generally, I do my Tripadvisor reviews before booking anything. “We don’t give same day refunds.” I was prepared to take the issue as high up the chain as need be, but they finally refunded my prepaid fee because “we see you have been a long time customer so will do it THIS ONE TIME.” Several phone calls all elicited the same response, “We don’t give same day refunds.”įortunately I was able to call a friend and get a ride back home (65 miles).Ī few days later I went to the office with boarding passes and a copy of my Groome reservation, explained what happened, and waited. ![]() All they would say was it was first come, first serve on the remaining shuttles that night, which meant I might well be stuck there out in the open until 6 a.m. and was told there was only one seat left on the next shuttle and no, they weren’t sending any extras “because we don‘t keep up with what is happening at the airport.” I have serious knee problems, always request a wheelchair, and can’t tolerate the cramped seats in Groome vans so always request sitting in the front seat. reservation to Arhens, GA and was instructed to call again when I got to ATL. I called Groome to say I was going to miss my 4:40 p.m. ATL airport had a three hour ground stop and my plane was diverted to Nashville. ![]()
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